American Express - Malaysia - Merchant Services

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Learn about Accepting the Card

Manage Your Merchant Account

Profit More from Your Relationship

		Reconcile Payments and Resolve Disputes

		Using a Terminal to Complete Transactions

		Introducing Electronic Merchant Services

		Review Our Policies and Procedures

		Reduce Fraud and Chargebacks

		Learn about Online Merchant Services

		Find Answers to Common Questions

Electronic Merchant Services (EMS) is a dedicated team within American Express which provides innovative electronic product and service solutions to assist your daily business operations. Some of the benefits of EMS products and services include:

Reduced operation costs for IT development
Streamlined authorisation and transaction processing
Reduced processing time and accelerated speed of pay


	Online Merchant Services


	Online Merchant Services (OMS) is a collection of easy-to-use online services that can help you better manage your merchant account and do business with American Express. Using the Internet, OMS helps you administer your account quickly and easily, directly from your computer. Enrol Now. If you are already enrolled, Log In Now.


	Automated Batch Submissions (ABS)


	If you are a merchant who currently submits your transactions to American Express via tape or disk, ABS will facilitate faster payment and reduce the risk of erroneous transactions. This is because ABS electronically processes your American Express transactions and if required, automatically converts them into the American Express format and submits them directly to our processing system on your behalf. Now you can access ABS via the Internet inside OMS. If you have not registered for this service and received your Login ID and Password previously, please email to emsjapa@aexp.com or call 03 2050 0066.


	Batch Authorization and Submission (BAS)


	BAS is an innovative software solution, ideal for Merchants that conduct business when the Card is not present at the time of the transaction. The ability to batch authorise and submit your American Express transactions allows you to improve customer services by processing your transactions during off-peak periods, at a frequency and time that suits your business needs.

For more information on Electronic Merchant Services (EMS), please call 03 2050 0066

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