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How quickly will I be paid for my American Express Charges?
American Express offers three standard Merchant payment plans: Three day direct credit
Under this plan, payment for Charges submitted either under a properly completed Charge Summary Form or electronically through Electronic Data Capture Terminals will be made directly to your business bank account on the third business day after we receive such Charges from you. Next business day direct credit
Under this plan, payment for Charges submitted to us electronically and in accordance with our instructions will be transmitted directly to your business bank account on the business day after we receive such Charges. Eligibility to receive next day direct Credit depends on your industry, whether you process transactions electronically and other account factors. To find out if you are eligible please call 03 2050 0066 between 8:30am and 5:00pm, Monday to Friday. Weekly payment plan
Under this plan, payment for Charges submitted either under a properly completed Charge Summary Form or electronically through Electronic Data Capture Terminals will be made directly to you within seven calendar days of our receipt of such Charges from you. |
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How should I respond to an American Express Customer Service enquiry regarding a Charge?
Be sure to respond either by post or fax to the address or fax number indicated with the requested documentary support before the reply-by date noted on the request. Indicate in the space provided whether Credit is due or no Credit is due, as supported by your attached documentation. If no reply is received from you by the reply-by date, American Express will deduct the Charge from your Merchant account. |
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