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Privacy Statement |
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AMERICAN EXPRESS CUSTOMER INTERNET PRIVACY STATEMENT – Canada
Protecting your privacy is important to us. We hope the following statement will help you understand how American Express collects, uses and safeguards the personal information you provide to us on our website.
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Security |
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When you send confidential personal account data to us on an American Express website, we require that a "secure session" first be established using Secure Socket Layer (SSL). For further information about SSL and the safety and confidentiality of personal data transmissions over the internet, please read our Security Q&A. |
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Information Collection |
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When you browse www.americanexpress.ca and have not registered for any online service from American Express, you browse anonymously. Personal information – such as your name, address, phone number or e-mail address – is not collected as you browse. American Express does, however, use cookies to collect information about how our site is used. Information, such as the server your computer is logged onto, your browser type (for example, Netscape or Internet Explorer), and whether you responded to an American Express e-mail or banner ad from inside or outside our site is collected and tracked in aggregate. This information is used for the purpose of measuring response rates to e-mail offers and banner ads and contains no information that can be used to identify you personally. If you would like to learn more about cookies, please read About Cookies for more information. |
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Registration for Online Products and Services |
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In order to provide you with a particular product or service online, we may request that you voluntarily supply us with personal information, including your e-mail address and account number(s), for purposes such as correspondence, site registration, checking your bill or investments online, making a purchase, or participating in online surveys and enabling us to provide an online product or service to you in an efficient manner.
If you are known to us as a registered user of an American Express online service, we may combine information about your use of www.americanexpress.ca and the online product or service you utilize with certain other online and offline information we have about you as an American Express customer and information you have provided to us as well as information available from external sources, such as consumer reports, in order to customize your online experience and present you with relevant online and offline offers and updates. We also use a cookie to enable our server to recognize you as a registered American Express online service user when you re-enter our site. If you would like to learn more about cookies, please read About Cookies for more information.
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Ads that Link to our website |
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American Express hires other companies to place our banner ads and text links on other websites and to perform tracking and reporting activities (“third-party advertisement servers”). They do not collect personally identifiable information in doing this work for us, and we do not give any personally identifiable information to them. Third-party advertisement servers are subject to their own privacy policies.
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Information Use
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We may use information you have given us to, for example, process transactions you conduct on our website, process applications and deliver the products and services in which you enrol or for which you apply, provide a service, ensure proper billing, measure consumer interest in our various services and inform you about products and services. We may use this information directly or provide it to carefully selected companies who perform services on our behalf. We also use information as described in About Cookies. If you provide us with your e-mail address, or have done so in the past, or if we obtain your e-mail address from another source, we may send you e-mail offers. These offers may be based on information you provided in your initial transaction with us, in surveys, from information that may indicate purchasing preferences and lifestyle, as well as information available from external sources, such as data compiled by Statistics Canada. These e-mail offers come directly from American Express.
When we send e-mails to you, we may be able to identify information about your e-mail address, such as whether you can read graphic-rich html e-mails. If your e-mail address is html-enabled, we may choose to send you graphic-rich html e-mails.
Please note that we do not provide your e-mail address to our business partners. However, we may send you offers on behalf of our business partners. Keep in mind that if you take advantage of an offer from an American Express business partner and become their customer, they may independently wish to send offers to you. In this case, you will need to inform them separately if you wish to decline receiving future offers from them.
Our goal is to deliver offers to people who we believe will find them of value. Offers are developed and managed under strict conditions designed to safeguard the security and privacy of customer personal information. |
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Children |
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We do not use www.americanexpress.ca to knowingly solicit data from or market to persons under the age of majority. |
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Company Commitment to Privacy |
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In keeping with our long-standing leadership in consumer privacy protection, American Express is actively involved with current industry initiatives to preserve individual privacy rights on the internet and in all aspects of electronic commerce. For additional information about our commitment to protecting the privacy of our customers both online and offline, please read the American Express Canada Customer Privacy Principles. The American Express Canada Customer internet Privacy Statement applies these Principles to our online customers and defines our commitment to protecting their privacy.
This Privacy Statement applies only to American Express' Canadian customers and Canadian visitors to our website. If you are a Canadian customer and have questions about this Privacy Statement or your account, please call 1-800-668-AMEX. You may also write to us at:
Customer Service, Protection of Personal Information
101 McNabb Street
Markham, Ontario
L3R 4H8
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Customer Choice Direct Mail and Telemarketing |
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If you would like to decline receiving American Express mail or telemarketing offers in Canada, if you would like information about your account, or if you have a question or concern, please call the customer service telephone number listed on your account statement. |
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File Access and Correction: |
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Upon receiving your written request, we will tell you what information we hold about you and provide it to you within thirty days of receipt. We will advise you in advance of any charges for copies of your file. Some information may not be accessed in certain circumstances, such as if it refers to others or cannot be disclosed for legal reasons. If you believe that any information we hold about you is incorrect or incomplete, you should write without delay to:
Customer Service, Protection of Personal Information
101 McNabb Street
Markham, Ontario
L3R 4H8
Any information which is found to be incorrect or incomplete will be corrected promptly.
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Requests for Explanations |
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If we deny an application for our services or end a customer's relationship with us, to the extent permitted by applicable laws, we provide an explanation, if requested. We state the reasons for the action taken and the information upon which the decision was based, unless the issues involve potential criminal activity. |
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Customer Privacy Concerns |
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Our Compliance Officer is responsible for ensuring that our day-to-day procedures comply with the American Express Canada Privacy Code. If you have any questions or concerns, you should begin by talking to a customer service representative at American Express. If the issues remain unresolved, write to the Compliance Officer at 101 McNabb Street, Markham, Ontario L3R 4H8. |
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Linked internet Sites |
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You should be aware that other internet sites to which you link from www.americanexpress.ca may contain privacy provisions that differ from the provisions provided herein. |
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Changes to the internet Privacy Statement
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The most recent changes to our internet Privacy Statement will be noted here so that you can be fully informed about the privacy protections we provide and your choices with regard to our use of personal information for marketing purposes.
Date Last Revised: September 2004
Information Collection – description of e-mail and banner responses from external sites
Ads that Link to Our website – new section
Information Use – clarification of uses including by our service providers
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