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Find the list of frequently asked questions under the relevant section.
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Using Online Services & Online Statement |
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What are Online Services? Is there any charge for Online Services?
Online Services is a facility that helps you answer virtually all queries related to managing your Card account. It has been designed for your convenience. All you have to do is Register for Online services and select your query, complete the specially designed form and submit it to us.
It's so easy to use.
Some of the services include:
- Changing your contact details.
- Requesting a paper statement.
- Requesting a Card replacement.
- Disputing a service charge, interest charge or late payment fee levied by American Express.
- Disputing a merchant transaction.
- There is no charge for Online services, however there's a service charge for any requests or queries sent by phone, fax or mail.
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Can I get a paper statement?
YYour online paperless statements are available to you on the site for a period of 3 months. You can print a copy for your records. However, should you require us to send you a paper statement, you can call our 24 hour Cardmember Helplines. This service is charged at Rs. 100 per statement when you call and request for the same. |
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Making Payments |
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How do I make payments towards my E Credit Card Account?
American Express E Credit Card has an Automatic Payment Facility,which does away with the hassle of writing cheques every month. A part of your outstanding balance will be automatically collected from your bank each month. Pay the Minimum Amount Due, or any proportion of your monthly bill through this facility. You can change your payment instructions online. Click here to change your instructions.
Should you wish to pay more than specified in your Automatic Payment instructions in any month, you can pay by any of these convenient methods:
- By post - Please send us a crossed cheque/draft payable to "AEB Ltd Card No. 3769 xxxxxx xxxxx"
(to American Express Bank Ltd, Post bag 342, Connaught Place, New Delhi.
- Drop Boxes: We have established several drop boxes in convenient locations where you can drop your cheque or draft.. Please do not drop cash payments in the drop box. Find the nearest Drop box location.
Remember to make your cheque/draft payable to "AEB Ltd Card No. 3769 xxxxxx xxxxx" |
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Communicating with us |
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Are there any other charges applicable to the E Credit Card?
The following charges are applicable:
- For request for copy of charge slip - Rs 100.
- Handling fee for returned cheques - Rs 150.
- Overlimit fee - Rs 200
- Over limit charge is 2.5% of the amount by which you exceed your credit limit subject to a minimum charge of Rs. 250.
- 1.5% of the total outstanding balance as per your last billed Card statement, subject to a minimum of Rs.175 and a maximum of Rs.350.
- For purchases of railway tickets or fuel, a transaction fee of 2.5% is levied.
As per Govt. of India notification, a Service Tax at the rate of 10.2% is applicable on all fees, service charges and interest charges. The tax is not applicable on the basic amount of purchases, cash withdrawals or balance transfers. |
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