Where do I sign my Travelers Cheques?
Travelers Cheques must be signed in the upper left-hand corner in order to be reimbursable if they're lost or stolen. Cheques for Two are designed for two travelers and must be signed by both of them in the upper left-hand corner. All Travelers Cheques should be signed as soon as possible after purchase.

How do I cash Travelers Cheques?
To cash a Travelers Cheque, date it in the upper right-hand corner (just like a personal check), and fill out the "pay to the order" line (or have the cashier do it). Then countersign the Cheque in the lower left-hand corner. Make sure the cashier watches as you sign so your signature can be verified. If you encounter difficulties in cashing a Cheque in the U.S., encourage the cashier or merchant to call American Express for instructions at 1-800-525-7641. Outside the U.S., the merchant can call an American Express Travelers Cheque Customer Service Center. For details, click the first letter of the country in which you need assistance: A-C D-K L-R S-Z.

What happens if I sign my Travelers Cheques in the wrong place, or if my signatures don't match?
Before accepting your Travelers Cheque, a cashier must watch you countersign it in the lower left-hand corner, and compare that signature with the original signature in the upper left-hand corner. If the signatures are a reasonable match, the Cheque should be accepted. If the merchant is unsure, he or she should call American Express with any concerns or questions at 1-800-525-7641 (inside the U.S.). Merchants outside the U.S. can call an American Express Travelers Cheque Customer Service Center. For details, click on the first letter of the country in which you need assistance: A-C D-K L-R S-Z.

Do I get change back if I do not use the full face value of a Cheque?
Yes, Cheques work just like cash and you will receive change back.

Is there a fee to cash Travelers Cheques?
Normally there are no fees to cash Travelers Cheques at merchants. However, some banks and business, primarily outside the U.S., may charge a fee.

Where can I purchase Travelers Cheques and foreign currency?
You can purchase Foreign Currency Travelers Cheques and foreign currency online . You can also purchase them, as well as US dollar Travelers Cheques and Cheques for Two^®, at participating banks, credit unions and American Express Travel Service locations* . American Express Cardmembers can also purchase them through our Travel Funds DirectSM service at 1-800-721-9768.

In what denominations are Euro Travelers Cheques available?
Euro Travelers Cheques are available in denominations of €50, €100, and €200.

Is there a fee to purchase Foreign Currency Travelers Cheques or foreign currency?
When purchasing Foreign Currency Travelers Cheques or foreign currency online, there is a $15 fee per order, plus shipping and handling. When purchasing by phone, the fee is waived for American Express Gold Card and Platinum Card members. However, the shipping and handling charges still apply. When purchasing in person, the fee will vary, depending on the establishment. Some establishments offer Travelers Cheques products fee-free to their customers. Platinum Card members can purchase them fee-free at any American Express Travel Service location.

How are Foreign Currency Travelers Cheques and foreign currency delivered when ordered online?
Foreign Currency Travelers Cheques and foreign currency ordered online or by phone are delivered to your home or office via insured First-Class mail. Or you can specify Next-Day or Saturday delivery for a nominal fee.

Is there a limit to the amount of Foreign Currency Travelers Cheques and foreign currency I can purchase online at one time?
You cannot purchase more than $1,000 in Foreign Currency Travelers Cheques and foreign currency online within a 14-day period. American Express chooses to limit purchase amounts to protect our customers and ourselves against any unauthorized transactions.

How do I pay for Foreign Currency Travelers Cheques and foreign currency online?
You can purchase all Foreign Currency Travelers Cheques and foreign currency online using the American Express Card^® , Visa^® or MasterCard^®. When purchasing by phone, you can use the American Express Card to pay with a cash advance, or an Express Cash transaction, or a checking account debit. Some institutions that sell Travelers Cheques may allow them to be charged to credit cards.

Can I earn Membership Rewards^® points when I purchase Travelers Cheques or foreign currency?
No. Membership Rewards enrollees cannot earn Membership Rewards program points for purchasing Travelers Cheques or foreign currency.

What happens if my Cheques are lost or stolen?
Lost or stolen Travelers Cheques can be replaced quickly and easily, almost anywhere in the world, usually within 24 hours. Instructions for replacing lost or stolen Travelers Cheques are provided when you purchase your Cheques. Foreign currency purchased through American Express is not refundable if lost or stolen.

What is Passport Replacement Assistance?
Passport Replacement Assistance is available to you when carrying American Express Travelers Cheques, whether or not you've lost a Cheque. In the event that you lose your passport, you should phone an American Express Travelers Cheque Service Center as soon as possible. Our representatives will provide you with the phone numbers for the nearest consulate or embassy and transfer your call. They can also provide assistance with obtaining the procedures, documents and passport requirements needed to have your passport replaced and re-issued. In certain countries, you may have access to a passport-expediting agency to speed the re-issue process along. Terms and conditions apply.

What is Credit Card Replacement Assistance?
Credit Card Replacement Assistance is available to you when carrying American Express Travelers Cheques, whether or not you've lost a Cheque. In the event that you lose your major credit cards, you should phone an American Express Travelers Cheque Service Center as soon as possible. Our representatives will provide you with the phone numbers for most financial institutions that issue major credit cards. If the issuing bank phone number is not available, the appropriate issuing card association can be contacted for further assistance. If needed, a Customer Service Representative can transfer your call to one or more financial institutions to start the cancellation/replacement process. Terms and conditions apply.

What happens if I lose my passport and/or major credit cards, but not my Travelers Cheques?
Passport and Credit Card Replacement Assistance is available to you when carrying American Express Travelers Cheques whether or not you've lost a Cheque. In the event that you lose your passport or credit cards, you should phone an American Express Travelers Cheque Service Center as soon as possible. You will be asked to provide the serial numbers of your Cheques. Keep a record of the serial numbers separate from your Cheques, passport and major credit cards.

How much do Passport and Credit Card Replacement Assistance cost?
As a valued American Express Travelers Cheques customer, there is no additional charge for Passport and Credit Card Replacement Assistance provided by American Express. However, any fees associated with passport or major credit card replacement (i.e., passport replacement fees, government fees, expediting agency fees, etc) are your responsibility.

Passport and Credit Card Replacement Assistance Services are available to American Express Travelers Cheque purchasers and holders. Proof of Travelers Cheque purchase may be required before assistance services are provided. Credit Card Replacement Assistance applies only to major bank issued credit cards. Store, gasoline, calling cards and frequent flier cards are not available for assistance service. Services involve obtaining necessary telephone contact numbers for passport and/or credit card replacement, transferring a customer's call to such contact numbers, and providing other information to assist customers in the replacement process. Any fees associated with passport or credit card replacement, i.e. passport replacement fees, government fees, expediting agency fees, etc. are the sole responsibility of the customer.

* Not all services are available at all locations, and are subject to local laws and cash availability.  

For other questions regarding Travelers Cheques and foreign currency available from American Express, please contact a customer service representative at 1-800-221-7282.

Terms & Conditions.